Privacy Policy

1. Introduction

At SilverBird, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure it is kept secure.

2. Information We Collect

2.1 Personal Information We collect personal information that you voluntarily provide to us when you:

• Make a purchase
• Create an account
• Subscribe to our newsletter
• Contact our customer service team

The personal information we collect may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information

2.2 Non-Personal Information We may also collect non-personal information about your visit to our website, including your IP address, browser type, and the pages you visit. This information helps us improve our website and provide a better user experience.

3. How We Use Your Information

3.1 To Process Orders We use the information you provide to process your orders, including shipping, billing, and communication regarding your purchase.

3.2 To Improve Our Services We may use your information to enhance our website, customize your shopping experience, and communicate with you about promotions, new products, or services.

3.3 To Comply with Legal Obligations We may be required to use your information to comply with legal obligations, such as tax reporting or fraud prevention.

4. Sharing Your Information

4.1 Third-Party Service Providers We may share your information with third-party service providers who assist us with various tasks, including payment processing, shipping, and email marketing. These providers are contractually obligated to protect your information and use it only as necessary to perform their services.

4.2 Legal Requirements We may disclose your personal information if required by law or if we believe that such action is necessary to comply with legal processes or protect the rights, property, or safety of SilverBird, our customers, or others.

5. Security of Your Information

We take the security of your personal information seriously. We implement a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

6. Cookies and Tracking Technologies

6.1 Use of Cookies Our website uses cookies to enhance your browsing experience by remembering your preferences and providing personalized content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6.2 Analytics and Tracking We use third-party analytics tools to track and analyse website traffic. These tools may use cookies or other tracking technologies to collect information about your use of our website.

7. Your Rights

7.1 Access to Information You have the right to access the personal information we hold about you and request corrections or deletions where applicable.

7.2 Opt-Out You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in the emails. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages related to your orders or account.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: contact@silverbird.in
• WhatsApp: 7891872801